How SERVPRO trains their Technicians / Staff

2/9/2021 (Permalink)

Your home and business is important to you. Therefore it’s important that people who are highly trained, professional and respectful come into your home when you need help the most.

At SERVPRO of Wood, Ritchie & Pleasants Counties we are always striving to improve your experience. Thorough training, getting our employees knowledgeable to give you the best service possible is our first step. All technicians go through the below certifications and on-going teachings.

• IICRC Training
• SERVPRO© Employee Certification Training
• SERVPRO© Franchise Training
• e-Learnings
• Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets the standards for the cleaning and restoration industries across the United States of America.

Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, COVID sanitization and other cleaning and restoration courses.

SERVPRO© Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

• Crew Training
• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning

SERVPRO© Franchise Training

A 15-day intensive hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program for owners covering many restoration topics:

• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning
• Mold Mitigation

e-Learnings

A voluntary, on-going program designed for fine tuning staff skills and know-how. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

If you would like to ask any further questions about our staff training, applying for a job, or questioning about any issues you may have in your home or business, please call our friendly staff on 304-428-7378 or email us on our contact page.

We hope that this has helped.

The team at SERVPRO of Wood, Ritchie & Pleasants Counties.