Step 1: 24 Hour Emergency Contact 

From the moment you call us, the water restoration process begins. Your home or business needs attention as soon as possible. Water is devastating with its damage as time goes on and for that reason we at SERVPRO of Wood, Ritchie & Pleasants Counties will always be available 24 hours per day for you.

Your Water Damage Is Time Sensitive

Oftentimes when calling for help we can get caught up with emotion and forget vital information. Sometimes this may slow down the process which is what we want to avoid. Immediate action is crucial and we will work with you, as a team. Below we have listed the information that our staff will ask for. If you can have this information ready when calling it will significantly speed up your process.

We Answer the Phone Ready to Help
Call Today - (304) 428-7378

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Wood, Ritchie & Pleasants Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment